Earnest Consulting Group

What You Permit, You Promote

May 15, 2015 | Communication, Leadership, Trust

"What you permit, you promote." This quote can be attributed to many different sources. However, the first time I heard it was at the "What's Right in Health Care" annual conference held by the Studer Group in 2009. Just from listening to the quote, we can infer what this means. Unwanted, but permitted attitudes/behaviors are promoted because they are not answered with negative consequence or action. Many leaders and organizations are guilty of this practice. One main reason is that the leader wants to avoid an "uncomfortable" conversation with their supervised employee but another reason may be that they don't realize that their actions promote…

A Week To Honor Teachers

May 6, 2015 | Communication, Employee Recognition, Leadership, Trust

Photo by Joanne Johnson on Flickr This week, we honor everyone that has accepted the profession/vocation/calling of being a teacher. We all probably had a teacher who made a profound effect on our lives....hopefully mostly positive effects. I was fortunate enough to have teachers such as Annette Freeman, Bill Munn, Sharon Bailey, Terry Lakes, Alan Erwin, Mike Buck, and David Tippey who not only held me accountable to the classroom work but also held me accountable to being a good citizen. This, I believe only spoke to the fact that they saw teaching as more than just a profession but also a higher calling.…

Owners versus Renters

April 10, 2015 | Communication, Leadership, Trust

Photo by Roey Ahram on Flickr Last week, I had the chance to catch up with an old friend from Purdue for the first time in 15 years. I think this is one of the greatest benefits from founding Earnest Consulting Group; reconnecting with old friends. He indicated that he looked at our web site and really liked the quote, "our goal as leaders is to create a culture that creates owners rather than renters." I first heard this quote in the book Hardwiring Excellence by Quint Studer. He indicated to me that as a leader he needed to help each worker "own" their…

Addressing Turnover Also Means Addressing Surprise Departures

April 3, 2015 | Communication, Employee Recognition, Leadership, Trust

We've all known that turnover costs companies money, and high turnover costs companies lots of money. The costs depends on the industry and company's cost structure. We do know that turnover costs are derived from the cost of recruiting, training, and the cost of integrating employees into the organization. There are also soft costs that can be a little more tricky to quantify like the cost of grief of having a vacated position or the oppurtunity cost of losing out on other opportunities because of the lack of manpower. That is why it is so important to address turnover as it costs…

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